I’m a Vodafone customer and unfortunately for them a UX professional too. So it was with some joy that I spotted this curious pattern on their website
It looks as if you can opt in and out of various data packages during the month. If, at the time of billing you have switched something on, you get charged. Text messages seem to confirm this.
But it doesn’t work anything like that.
I blogged about my experience here if you’re interested https://colmcqux.wordpress.com/2016/08/25/vodafone-uk-are-a-bunch-of-dark-pattern-ux-cnts/
It is very sweary and NSFW
Would love your thoughts on this and if you’ve seen anything similar elsewhere